Customer Care Supervisor

Designation - Customer Care Supervisor 

Location - Dubai, UAE. 

Click here to apply


Job Description - 

Philip Morris Management Services Middle East Ltd. is looking for talented Customer Care Supervisor to join the team in Dubai. As Customer Care Supervisor you’ll lead the operational rollout of customer care program in UAE

Specifically, you will:

  • Follow up and resolve escalations from customer complaints within SLA in coordination with relevant stakeholders (inclusive of ecommerce, returns, customer dissatisfaction) to ensure a timely resolution keeping the customer at the heart of the process as all times
  • Drive continual process improvement through monitoring, benchmarking and investigation of any dissatisfactions or complaints

 

Tag : Customer, Care
20 Jun 2017